Table of Contents

Facilitating Online Learning:
Effective Strategies for Moderating
by George Collison, Bonnie Elbaum, Sarah Haavind, and Robert Tinker

     What Is This Book About?
     A New World of Teaching and Learning
     Why This Book?
     Who Will Benefit from Reading This Book?
     What Will You Learn from This Book?
     The Backdrop for This Book
Chapter 1: Principles That Support Effective Moderating  
     Consortium Netcourses
          International Netcourse Teaching Enhancement Coalition (INTEC)
          Teacher Learning Conference (TLC)
     Principles of Effective Moderating
          Principle One: Moderating Takes Place in Both a Professional and a
                    Social Context
          Principle Two: The Style of "Guide on the Side" (vs. "Sage on the
is Most Appropriate for Leading a Virtual Learning

          Principle Three: Online Moderation Is a Craft That Has General
and Strategies – Which Can Be Learned
     The New Landscape

Chapter 2: Negotiating Space: Forms of Dialogue and Goals of Moderating
     Forms of Dialogue

          Social Dialogue
          Argumentative Dialogue
          Pragmatic Dialogue

Chapter 3: Key Facilitator Roles
     The Facilitator as "Guide on the Side"
          Moving Participants to a New Conceptual Level
          Training Participants in a New Skill
          Pyramid Model
     The Facilitator as Instructor or Project Leader
          Designing a Regular, Manageable Feedback Loop
     The Facilitator as Leader of Group Process
          Leading Introductory, Community-Building Activities
          Providing Virtual "Hand Holding" to the Digitally Challenged
          Acknowledging the Diversity of Participants’ Backgrounds
                   and Interests

          Infusing Personality with Tone, Graphics, and Humor
          Maintaining a Nurturing Pace of Responding
          Keeping Up with the Pace That’s Been Set
          Organizing Posts and Discussion Threads
          Balancing Private Email and Public Discussion

Chapter 4: Healthy Online Communities
     Functional Online Groups
          Participants Post Regularly
          The Online Community Meets Its Members’ Needs, and Participants
                    Express Honest Opinions
          Participant-to-Participant Collaboration and Teaching Are Evident, and
                    Spontaneous Moderating Occurs among the Participants
          Reasonable Venting about Technology, Content, and Even the
                    Facilitator Is
Acceptable and Evident
          Participants Show Concern and Support for the Community
          Sharing Documents Online
          A Caring Community
     Keeping an Online Community Happy and Healthy
          There’s Too Little or Too Much Participation in the Course
          The Course Is Too Constructive
          The Course Is Too Personal or Impersonal
The Continuing Challenge of Maintaining Community Health

Chapter 5: Voice
          The Landscape of Advanced Moderating Skills
     A Palette of Voices
          Generative Guide
          Conceptual Facilitator
          Reflective Guide
          Personal Muse
          Role Player (Character Identification)
     The Potential for Using Voices

Chapter 6: Tone
What Does Tone Have to Do with It?
     Selecting the Tone

Chapter 7: Critical Thinking Strategies
     Sharpening the Focus
          Identifying the Direction of a Dialogue
          Sorting Ideas for Relevance
          Focusing on Key Points
     Deepening the Dialogue
          Full-Spectrum Questioning
          Making Connections
          Honoring Multiple Perspectives
     Using Strategies and Voices:  Why and How?

Chapter 8: Roadblocks and Getting Back on Track
     Hijacking the Dialogue
          The Good Student
          The Question Mill
          Standing in the Middle
          The Inquiry Advocate
     Whoosh, It Went Right By
          If I Do Nothing, They Will Inquire
          Summaries vs. Landscapes
          Letter from a Fellow Traveler
          The Five-Cornered Intersection
     Two Poles of Interaction

Epilogue: Evaluation of Success



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